📦 Missing, Damaged or Incorrect Orders
If part of your order is missing, please contact us as soon as possible via:
- 📧 enquiries@ajgammond.com
- 📞 01684 310459
If we do not receive written notification of a delivery issue (including incorrect goods, damage or loss) within 10 days of the expected delivery date, we will deem the order as accepted in full, in accordance with the delivery note.
- If any items arrive damaged or faulty, please refer to the instructions enclosed with your delivery documents.
- In the unlikely event that your item is unavailable, we will notify you promptly and do our best to fulfil your order as quickly as possible, keeping you informed throughout via email or phone.
❌ Cancellation Policy
You may cancel your order at any time before delivery or within 7 days after receipt by:
- Returning the item unopened and in pristine condition, with your receipt
- Following the returns instructions in your delivery documentation
- Emailing us at enquiries@ajgammond.com
- Phoning 01684 310459 (please have your order reference number ready)
- Writing to:
AJ Gammond Agricultural Stores
The Yard, Clevelode Lane
Guarlford, Malvern
Worcestershire WR13 6PA
Please note: Orders made to your specific requirements are not eligible for cancellation.
To qualify for a refund:
- Goods must be complete, unused, and in ‘as-new’ condition
- Packaging must be intact and original
- All accessories and any complimentary items (‘Free Gifts’) must also be returned
You will receive a full refund within 30 days of your cancellation notice. Return postage or courier costs must be covered by the purchaser.
👕 Clothing Exchanges
We encourage you to refer to our sizing chart before placing your order.
If your item doesn’t fit:
- It must be returned unworn, in original packaging, and in pristine condition
- Returns must be made within 10 days of delivery, at the customer’s expense
We will send out the replacement size at no extra delivery charge (subject to stock availability).
Returns after 10 days may incur a postage and handling fee.
🔧 Return of Faulty Goods
Please see our Shipping and Returns Policy for full details.
General guidelines:
- Some goods carry a manufacturer’s guarantee, which will apply where relevant
- If your product develops a fault within 3 months of delivery, we will aim to offer a prompt repair, replacement, or refund
- If a fault occurs within 28 days, you may choose either a replacement or a refund
To qualify for a refund or exchange, the item must be:
- In ‘as-new’ condition
- Complete with all accessories and any free gifts received
- In original packaging (where possible)
Please send returns to:
📍 AJ Gammond Agricultural Stores
The Yard, Clevelode Lane
Guarlford, Malvern
Worcestershire WR13 6PA
Or contact our office: 📞 01684 310459 (Monday–Friday, 09:00–16:00)
This Returns Policy does not affect your statutory rights